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Terms & Privacy

This document outlines the Terms of Service (“Terms”) and Privacy Policy (“Privacy”) for using the independent shopping website operated by [Elitestroms] (hereinafter referred to as the “Website” or the “Platform”). By accessing, browsing, registering an account, or placing an order on the Website, you agree to be bound by these Terms and Privacy Policy. Please read them carefully before use.

1. About Our Company

As the Website operator, we provide transparent corporate information for reference:

2. Terms of Service

These Terms govern your use of the Website, including account management, ordering, payment, shipping, and returns.

2.1 Account Registration & Management

  • To access personalized services (order tracking, wishlist, etc.), register with accurate information (email, phone, shipping address).
  • You are responsible for protecting your account password; report unauthorized use immediately.
  • We may suspend/terminate accounts for false info, Terms violations, or fraudulent activity.

2.2 Product Information & Orders

  • Product details (descriptions, prices, stock) are provided in good faith, but we do not guarantee 100% accuracy (e.g., temporary stock gaps). Errors will be corrected promptly.
  • Placing an order is an offer to purchase; orders are confirmed only when you receive an email with your order number. We may reject orders for out-of-stock items, price errors, or fraud.
  • Prices exclude taxes (VAT, import duties) and shipping fees, which are calculated at checkout based on your address.

2.3 Payment Terms

  • Secure payment methods (credit/debit cards, PayPal, etc.) are supported; all transactions are encrypted.
  • Ensure you own or have authorization for the payment method used. Rejected payments (insufficient funds, expired card) will cancel/hold your order until valid payment is received.

2.4 Shipping & Delivery

  • We partner with trusted logistics providers. Shipping times: 3-5 business days (UK domestic); 7-15 business days (international). Delays may occur due to customs, holidays, or force majeure.
  • A shipping confirmation email (with tracking number) will be sent once your order ships.
  • Provide an accurate, accessible shipping address; delivery failures from incorrect info may incur re-shipping fees or order cancellation.

2.5 Return & Refund Policy

  • 30-day return guarantee applies to most products (exceptions: personalized, perishable, or "non-returnable" items). Returned products must be unused, in original packaging, with tags intact.
  • Return steps:
    1. Log in → "Order History" → Apply for return.
    2. We’ll review within 1-2 business days and send a Return Authorization (RA) + designated return address.
    3. Ship with the RA number; you cover return shipping unless the issue is our fault (defect, wrong item).
  • Refunds (to original payment method) are processed within 3-5 business days of inspecting returned items; payment providers may take 5-10 days to credit funds.

2.6 Prohibited Conduct

You may not:

 

  • Use the Website for illegal purposes (e.g., unlawful resale, money laundering).
  • Upload viruses, false info, or disrupt Website operations.
  • Access backend systems/data or tamper with prices/stock without authorization.

3. Privacy Statement

We comply with the UK GDPR and Data Protection Act 2018 to protect your personal data. Below explains how we collect, use, share, and secure your information.

3.1 What Personal Data We Collect

Only necessary data for service and user experience:

 

  • Account Data: Encrypted password, email, phone, username.
  • Order Data: Shipping/billing address, recipient name, last 4 digits of payment cards (full details are processed by third-party payment providers).
  • Usage Data: Browsing history, product views, IP address, browser/device info.
  • Voluntary Data: Feedback, complaints, or survey responses.

3.2 How We Use Your Data

We use data only for legitimate, proportionate purposes:

 

  • Fulfill orders (process payment, ship, track, and update you on status).
  • Manage your account (personalized services, password resets).
  • Improve the Website (optimize product selection, design, and features).
  • Provide customer support (respond to inquiries/returns).
  • Prevent fraud (verify accounts, monitor suspicious transactions).
  • Send marketing (only with your consent; unsubscribe via email links).

3.3 How We Share Your Data

We never sell/rent your data for third-party marketing. We may share with:

 

  • Trusted partners (logistics for delivery, payment processors for security, IT providers for Website maintenance)—bound by data protection laws.
  • Legal authorities (if required by law, court order, or for tax compliance).
  • Acquiring parties (in case of mergers/acquisitions; they will honor this Privacy Statement).

3.4 Data Security & Retention

  • We use encryption, secure servers, access controls, and regular audits to protect data.
  • Retain data only as needed: Order data (7 years for tax/legal compliance); account data (until you request deletion). Expired data is anonymized or deleted.

3.5 Your Data Rights

You have the right to:

 

  • Access, correct, or delete your data.
  • Restrict processing (e.g., if data is inaccurate).
  • Request data portability (export to another platform).
  • Withdraw consent (e.g., for marketing).

 

To exercise these rights, contact us via Section 4. We respond within 30 days (as required by law).

4. Contact Us

For questions about Terms & Privacy, accounts, orders, returns, or data rights:

 

  • Email: elitestroms@gmail.com
  • Online Form: Use the "Contact Us" form under "Support" at the bottom of the homepage.
  • Response Time: 1-2 business days (excludes weekends/holidays).

5. Updates to Terms & Privacy

We may update this document to reflect legal changes, business practices, or Website updates. Revised versions will be posted here with a new "Last Updated" date. Continued use of the Website after updates means you accept the revised Terms & Privacy.